Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

1. Introduction

Plantéa is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Our Commitment: We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable data protection laws.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Name, email address, and contact details
  • Shipping and billing addresses
  • Payment information (processed securely through payment gateways)
  • Account credentials and preferences
  • Communication records and support interactions

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and device information
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on site
  • Referral source and search terms

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience:

  • Essential cookies for website functionality
  • Analytics cookies to understand user behavior
  • Marketing cookies for personalized content
  • Preference cookies to remember your settings

3. How We Use Your Information

We use your information for the following purposes:

  • Service Provision: To process orders, deliver products, and provide customer support
  • Personalization: To customize your experience and provide relevant content
  • Communication: To send order updates, newsletters, and promotional materials
  • Improvement: To analyze usage patterns and improve our services
  • Security: To detect fraud and maintain website security
  • Legal Compliance: To comply with legal obligations and protect our rights

4. Information Sharing

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers:

  • Payment processors for secure transactions
  • Shipping companies for order delivery
  • Analytics providers for website optimization
  • Email service providers for communications

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

  • To comply with legal processes and government requests
  • To protect our rights, property, or safety
  • To prevent fraud or illegal activities
  • To enforce our terms of service

5. Data Security

We implement appropriate security measures to protect your information:

  • SSL encryption for data transmission
  • Secure payment processing through trusted gateways
  • Regular security audits and updates
  • Employee training on data protection
  • Access controls and authentication systems

Important: While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your information
  • Restriction: Request restriction of processing

7. Cookies Management

You can control cookies through your browser settings:

  • Accept or reject cookies through browser preferences
  • Delete existing cookies from your device
  • Block third-party cookies
  • Use cookie consent tools on our website

8. Data Retention

We retain your information for as long as necessary to:

  • Fulfill our legal and contractual obligations
  • Provide our services and support
  • Comply with legal requirements
  • Resolve disputes and enforce our rights

9. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: privacy@plantea.com
  • Phone: +91 7002627739
  • Address: Guwahati, Assam

Last updated: January 2026