Terms of Service

Please read these terms carefully before using our services

1. Acceptance of Terms

By accessing and using Plantéa's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Plantéa is an online platform dedicated to providing high-quality, sustainable plant-based products. Our services include:

  • E-commerce platform for plant-based products
  • Product information and educational content
  • Order processing and delivery services
  • Customer support and assistance

3. User Accounts

3.1 Registration

To access certain features of our service, you must register for an account. You agree to provide accurate, current, and complete information during registration.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Account Termination

We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these terms or is harmful to other users.

4. Products and Services

4.1 Product Information

We strive to be as accurate as possible in the descriptions of our products. However, we do not warrant that product descriptions, colors, information, or other content of the products are accurate, complete, reliable, current, or error-free.

4.2 Pricing

All prices are displayed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to modify or discontinue products at any time.

4.3 Availability

We cannot guarantee the availability of all products. Products may be discontinued or become unavailable at any time.

5. Orders and Payment

5.1 Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

5.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and online payment platforms. All payment information is processed securely.

5.3 Order Cancellation

You may cancel your order within 24 hours of placement. After this period, cancellations may not be possible once the order has been processed.

6. Shipping and Delivery

6.1 Delivery Times

Delivery times are estimates and cannot be guaranteed. We are not liable for any delays in shipments.

6.2 Shipping Costs

Shipping costs are calculated based on your location and the weight of your order. These costs will be displayed at checkout.

7. Returns and Refunds

7.1 Return Policy

We accept returns within 7 days of delivery for damaged or incorrect items. Products must be unused and in original packaging.

7.2 Refund Process

Refunds will be processed within 7-10 business days after we receive the returned items. The refund will be credited to your original payment method.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Plantéa and is protected by intellectual property laws.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our service, to understand our practices.

10. Limitation of Liability

In no event shall Plantéa, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, or consequential damages.

11. Indemnification

You agree to indemnify and hold Plantéa and its affiliates harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these terms.

12. Termination

We may terminate or suspend your account and bar access to the service immediately, without prior notice or liability, under our sole discretion.

13. Governing Law

These terms shall be interpreted and governed by the laws of India, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these terms at any time. If we make material changes, we will notify you by email or by posting a notice on our site prior to the change becoming effective.

15. Contact Information

If you have any questions about these Terms of Service, please contact us at:

  • Email: contact@plantea.com
  • Phone: +91 7002627739
  • Address: Guwahati, Assam

Last updated: January 2026